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Title
Text copied to clipboard!Helpdesk Employee
Description
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We are looking for a motivated and customer-oriented helpdesk employee to strengthen our IT support team. In this role, you will be the first point of contact for users who need technical support. You will help resolve IT-related issues, provide guidance on software and hardware questions, and ensure that all technical problems are handled efficiently and professionally.
As a helpdesk employee, you are responsible for registering, analyzing, and resolving technical issues via phone, email, or a ticketing system. You will work closely with other IT specialists to solve complex problems and contribute to the continuous improvement of our IT services. Additionally, you will advise users on best practices and help them make the most of IT systems and applications.
To be successful in this role, you must have excellent communication skills and be able to convey technical information in an understandable way. You should have a proactive attitude and be able to work independently and as part of a team. Experience in IT support, knowledge of operating systems and networks, and a customer-oriented mindset are essential for this role.
We offer a dynamic work environment with opportunities for professional growth and development. If you have a passion for technology and enjoy helping others with their IT issues, then this position is for you!
Responsibilities
Text copied to clipboard!- Provide technical support to end users.
- Diagnose and resolve IT-related issues.
- Register and manage support tickets in the system.
- Install and configure software and hardware.
- Collaborate with other IT teams to resolve complex issues.
- Advise users on IT best practices and security.
- Maintain and update documentation and manuals.
- Perform basic network and system administration tasks.
Requirements
Text copied to clipboard!- MBO or HBO degree in a relevant field.
- Experience with IT support and helpdesk software.
- Knowledge of Windows, macOS, and network infrastructures.
- Excellent problem-solving and communication skills.
- Customer-oriented and service-minded attitude.
- Ability to work independently and as part of a team.
- Good command of Dutch and English.
- Willingness to learn and stay up-to-date with technological developments.
Potential interview questions
Text copied to clipboard!- Can you give an example of a complex IT issue you have resolved?
- How do you handle a frustrated user experiencing technical problems?
- What helpdesk tools and software have you used before?
- How do you stay up-to-date with the latest IT developments?
- Can you explain how you would troubleshoot a network connection?
- What would you do if you couldn't resolve an issue immediately?
- How do you prioritize multiple support requests at the same time?
- Can you describe a situation where you effectively worked in a team?
